Application Support Engineer

Application Support Engineer
 
Location: New York with Hybrid 4 days in office.
 
Our client is a leading global hedge fund seeking an Application Support Engineer to join its Front Office Technology team.
 
This role offers the opportunity to work directly with portfolio managers, traders, quantitative researchers, and operations teams, supporting critical trading and investment systems that underpin daily business activities. The successful candidate will play a key role in maintaining platform reliability, resolving production issues, and helping drive operational excellence across a fast-paced trading environment.
 
Alongside day-to-day support responsibilities, the team is focused on improving monitoring, automation, and operational efficiency, making this an excellent opportunity for someone who enjoys both problem-solving and process improvement.
 
Key Responsibilities
Application Support & Production Management

• Monitor and support business-critical trading and investment applications.
• Investigate, troubleshoot, and resolve production incidents in a timely manner.
• Provide support to front-office users, including traders and investment professionals.
• Coordinate with development teams to escalate and resolve complex technical issues.
• Support testing and release activities for application enhancements and new functionality.
• Work with external vendors and service providers to resolve platform and connectivity issues.
• Maintain communication with business stakeholders during incidents and system outages.
• Build strong relationships with portfolio managers, traders, operations teams, and other key stakeholders.

Automation & Continuous Improvement

• Identify recurring operational issues and help implement long-term solutions.
• Develop and maintain Python scripts and tooling to automate support processes.
• Enhance monitoring and alerting capabilities to improve platform visibility and reliability.
• Assist in building dashboards and operational reporting tools.
• Create and maintain support documentation, procedures, and runbooks.
• Contribute ideas that improve efficiency, scalability, and system stability.
• Support initiatives involving automation, observability, and emerging technologies.

Operational Responsibilities

• Participate in an on-call support rotation.
• Perform system health checks and operational monitoring.
• Work closely with technology and business teams to ensure a stable trading environment.
• Support initiatives aimed at improving operational processes and reducing manual intervention.
• Assist with QA testing and validation of new application releases and enhancements.

 
Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• 3-5 years of experience in Application Support, Production Support, or a similar technology support function.
• Experience supporting front-office trading applications within financial services, capital markets, fintech, or trading environments.
• Experience working directly with traders, portfolio managers, or front-office business users.
• Strong working knowledge of SQL Server, Linux, and trading or execution management systems, with the ability to troubleshoot business-critical applications and workflows.
• Basic Python scripting skills with an interest in automation and process improvement.
• Familiarity with electronic trading workflows and the FIX protocol.
• Experience with monitoring and observability tools such as Grafana, Splunk, Dynatrace, or similar platforms.
• Exposure to Git, Jira, and standard software development lifecycle processes.

 
Ideal Candidate

• Strong communication skills and the ability to work directly with front-office stakeholders.
• Curious, proactive, and motivated to improve existing processes.
• Comfortable operating in a fast-paced, high-pressure environment.
• Interested in automation, operational tooling, and emerging technologies.
• Able to balance user support, incident management, and continuous improvement initiatives.
• Eager to learn, develop new skills, and challenge traditional ways of working.
• Demonstrates a strong sense of ownership and accountability when supporting critical systems.