Security Operations Engineer- Perm

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  • Berkshire, UK
  • |
  • Permanent
  • |
  • £30K + 20|% Shift allowance+ Benefits
  • |
  • Telecommunications

Job reference DS-Security Operations Engineer

Security Operations Engineer, Shift based, SOC, CCNA Security, Juniper Windows 

A leading provider of infrastructure services is seeking a Security Operations Engineer who can deliver technical provisioning and support to help growth the security services portfolio 

The role: 
This role works as part of a Security Operations Centre (SOC) team to deliver technical provisioning 
and support to group-wide customers Security services portfolio. This includes taking 
support calls by telephone, email and via web portals. 

Person Specification 
Able to multi task and manage multiple issues without compromising service levels 
Good communication skills, both oral and written. 
Good attention to detail 
Able to follow an agreed procedure/process 
Personal commitment to deliver a high standard of customer satisfaction 
Propensity to take ownership and responsibility for own work 
A keen interest in the industry, its technologies and applications 

Job Responsibilities 
The jobholder must take responsibility for and ownership of all incidents, service requests and queries through to resolution with focus on first time fix metrics and on meeting customer expectations 

They are technically able to prioritise and categorise most security service faults covering the standard product portfolio and to initiate the correct processes for resolution 
Some key elements of the role are to respond to and complete both customer and internal requests for operational firewall configuration changes and complete required debugging across of a variety of 
firewall vendor platforms 
Specification: Indicate essential (E) or desirable (D) knowledge, education, experience and skills 
Education & Qualifications: Specialised / Technical Educated to ‘A’ level / equivalent E 
Cisco CCNA Security / Juniper JNCIS-FWV 
Experience: Good experience of working in a networking/security technical support environment in a 
customer facing role E 
Experience of using Microsoft Windows and common applications (Microsoft Office etc.) E 
Solid knowledge and working understanding of the MSP/ISP Industry and typical services E 
Experience of using, logging and documented technical issues in a ticket managing system E 
Experience of using and maintaining network / security management tools E 
High level knowledge and understanding of networking and security services, including but not limited 

to the following, typically from working in a networking environment: 
IPSec & SSL (Secure Sockets Layer) VPN (Virtual Private Networks) 
Network Address Translation (NAT) 
Web content filtering E 

Knowledge of at least two of the following security product vendor solutions: 
Cisco ASA firewalls 
Juniper NetScreen/SSG firewalls 
Palo Alto Next-Generation firewalls 
FortiGate firewalls 
Cisco ScanSafe Cloud Web Security 
Z-Scaler Cloud Web Security E 

Security Operations Engineer, Shift based, SOC, CCNA Security, Juniper Windows

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